Company / Refund and returns

If it is not right, we make it right.

We would rather fix a problem than argue about one. Here is how returns, replacements and refunds work, without the runaround.

Last updated 15 July 2026

Faulty or damaged products

If an NFC stand, card or device arrives faulty, damaged, or does not work as described, tell us within 7 days of delivery and we will replace it or refund it. Send a photo and a quick description so we can sort it fast.

Custom and coded items

Products personalised for you, cards coded to your link, branded stands, or anything custom, cannot be returned simply because you changed your mind, since we cannot resell them. If the fault is ours, though, we fix or replace it, no question.

Change of mind

For plain, unused, un-coded items in their original condition, reach out within 7 days and we will arrange a return. Return delivery is on you unless the item was faulty. Refunds go back the way you paid, once we have the item.

Project and service work

Design, development, data and consulting work is quoted, agreed and delivered in stages. Because the work is done specifically for you, completed and approved stages are non-refundable. If something is not what we agreed, we put it right within the scope, that is what the stages are for.

How to start a return

One message is all it takes. Tell us your order and what went wrong on WhatsApp or email quicktapqt@gmail.com. We usually reply within the hour during working hours.

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