QuickTap

Refund and Returns Policy

Last updated: [update on launch]

We want you to be satisfied with every QuickTap product. If something is not right, we will do our best to make it right. Please read this policy before requesting a return or refund.

1. Returns window

You may request a return within 7 days of receiving your order. Requests made after this period will be assessed on a case-by-case basis and are not guaranteed. To be eligible, the item must be unused, in its original condition, and in its original packaging where applicable.

2. Non-returnable items

The following items cannot be returned or refunded:

  • /Custom and personalised NFC products - items engraved, printed, or programmed with your specific details, branding, or logo. These are made to order and cannot be resold.
  • /Items that have been used, damaged by the customer, or returned without prior approval.
  • /Digital services (web development work already commenced, or completed consultancy engagements), unless otherwise agreed in writing.

3. How to request a return or refund

Contact us before sending anything back. We will confirm eligibility and provide return instructions.

Please include your name, order details, and a brief description of the issue. If the item arrived damaged, please include photos.

4. Return shipping

Unless the item is faulty or we made an error, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot take responsibility for items lost in transit.

5. Refund processing

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are typically processed within 5 to 10 business days and returned via the original payment method. Timing may vary depending on your bank or mobile money provider.

6. Exchanges

If you received the wrong item or a standard product that does not meet your expectations, we are happy to arrange an exchange. Contact us via WhatsApp or email and we will sort it out. Exchanges are subject to stock availability.

7. Damaged or incorrect items

If your order arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no cost to you. We take full responsibility for errors on our part.

8. Deposits for custom orders

Deposits paid on custom or personalised orders are non-refundable once production has begun, as materials and labour are committed at that point. If you need to cancel before production starts, contact us as soon as possible - we will do our best to accommodate the cancellation.

9. Contact

For any questions about this policy, reach us at:

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